Shipping Policy

Thank you for shopping with us! We work hard to ensure your order is processed quickly and delivered safely. Because we offer a mix of items fulfilled directly from our studio and custom made-to-order products, please review the shipping details below.

1. Processing & Fulfillment Times

Orders containing multiple items may ship in separate packages and at different times depending on how they are produced:

• In-House / Direct Ship Items: Items fulfilled directly by our team are typically processed and shipped within 1 to 2 business days (Monday through Friday, excluding holidays).

• Made-to-Order / Print-on-Demand Items: Select apparel and accessories are custom-made on demand by our production partners. Production typically takes 2 to 5 business days before your item is ready to be shipped.

Note: Order processing and production times are separate from the estimated transit time provided by shipping carriers.

2. Multiple Shipments & Split Deliveries

If your order contains both in-house items and print-on-demand items, your order will be split and shipped in separate packages.

• Tracking: You will receive a separate shipping confirmation email with a unique tracking number for each package as soon as it leaves the facility.

• Shipping Fees: You will never be charged extra shipping fees for split shipments beyond what was calculated at checkout.

3. Estimated Shipping & Transit Times

Once your package has been processed/produced and handed to the carrier, estimated delivery times are as follows:

• Standard US Shipping: 3–10 business days but sometimes can take a few more days than expected. For items shipped out myself (only the track pants are), please note it comes from Denmark and shipping time can be a bit longer than this.

Please note: Total time to receive your item = Processing/Production Time + Transit Time.

4. Address Changes & Order Corrections

Please ensure your shipping address is correct before placing your order. Because custom items immediately enter automated production queues, we have a very limited window to adjust orders or change delivery addresses once placed. If you notice an error, please contact us immediately at [customerservice@skinwalkercloakware.xyz].

5. Delays & Lost Packages

Once a package is handed off to the shipping carrier (USPS, UPS, FedEx, etc.), delivery times are managed by the carrier. If your package is delayed, please check the tracking link provided in your confirmation email. For lost or missing packages marked as "Delivered," please contact the carrier directly or reach out to our customer support team for assistance.