Refund policy

Last Updated: September 7, 2026

At Skinwalker Cloakware, we strive to deliver high-quality apparel. Because we operate under Danish consumer law (Forbrugeraftaleloven and Købeloven), all sales are backed by standard EU statutory protections. Please review our complete policy below regarding order cancellations, returns, and warranty claims.

1. 14-Day Statutory Right of Withdrawal (Standard Returns)

You have a statutory 14 calendar days from the date you (or a designated third party) physically receive your order to initiate a return for any reason.

  • Split Deliveries: If your order arrives in multiple split shipments (e.g., items shipped separately), the 14-day return window begins on the day the last parcel in your order is delivered.

  • Notification Requirement: You must notify us in writing at skinwalkercloakware@gmail.com or submit a return request through your online customer portal within 14 calendar days of delivery.

  • Return Dispatch Window: Once your return request is submitted, you have an additional 14 calendar days to physically ship the parcel back to our Danish address.

2. Return Shipping Costs & Instructions

  • Customer Responsibility: Customers are 100% responsible for all return shipping fees, packaging, import customs/duties, and transit risks associated with returning items. We do not provide prepaid return shipping labels for standard preference returns.

  • Tracking Recommended: We strongly advise using a trackable shipping service with proof of delivery. We are not responsible for returned items that are lost or damaged in transit back to us.

  • Return Address: Approved returns must be shipped to our official Danish facility:

    Skinwalker Cloakware

    Nymarksvej 10C, 2.

    7000 Fredericia

    Denmark

3. Condition of Returned Items & Diminished Value

To be eligible for a refund, returned items must arrive in original, resalable condition:

  • Inspection Only: Garments may only be tried on for size and fit in a manner equivalent to fitting an item in a physical retail shop.

  • Requirements: Items must be unworn, unwashed, unaltered, free of odors (e.g., perfume, smoke, detergent), clean of pet hair/stains, and accompanied by all original tags and packaging.

  • Diminished Value Deductions: If an item is returned damaged, worn, washed, or in a condition that prevents it from being resold as new, we reserve the right under Danish law to deduct up to 100% of the item’s value from your total refund.

4. Order Cancellations Prior to Delivery

Once an order is submitted, processing begins immediately. Orders cannot be canceled or recalled mid-transit once they have been fulfilled/dispatched. If you no longer wish to keep an order that has already shipped, you must wait to receive the parcel and follow our standard 14-day return process outlined above.

5. Refunds & Outbound Shipping Fees

  • Inspection & Processing: Refunds will be withheld until the package has been physically delivered, inspected, and verified at our Danish warehouse. Refunds are processed back to your original payment method.

  • Outbound Shipping Refunds: If you exercise your 14-day right of withdrawal for a full order, we will refund the cost of standard baseline outbound shipping. If you selected an express, premium, or upgraded shipping method at checkout, the non-standard premium portion of the shipping fee is non-refundable.

6. Print Variations & Minor Process Artifacts

Please note that specialized apparel printing (including screen printing and direct-to-garment) involves minor inherent variations across individual garments.

  • Minor graphic alignment shifts, subtle hue variations, natural fabric texture differences, or minor printing artifacts (such as minor ink specks, subtle edge bleeds, or light overspray) are an intentional characteristic of the manufacturing process.

  • These inherent process variations do not constitute a defect, error, or non-conformity and are treated as standard preference returns (customer-paid return shipping).

7. Statutory 2-Year Warranty (Manufacturing Defects)

Under Danish law (Købeloven), all purchases carry a 24-month statutory warranty covering genuine manufacturing defects present at the time of delivery.

  • Submitting a Claim: If you believe you received a defective or damaged garment, contact skinwalkercloakware@gmail.com within a reasonable time after discovering the defect (claims made within 2 months of discovery are always considered timely). Please include your order number, clear photos/videos of the issue, and a detailed description.

  • Remedies & Shipping: If a genuine manufacturing defect is confirmed, we will repair, replace, or refund the item. For verified warranty claims, Skinwalker Cloakware will cover or reimburse reasonable return shipping costs.

  • Warranty Exclusions: The statutory warranty strictly excludes standard wear and tear, misuse, intentional damage, improper washing/drying contrary to garment care instructions, or minor process-inherent print variations described in Section 6.

Contact Us

For return requests or questions regarding this policy, please reach out to skinwalkercloakware@gmail.com.